Privacy policy

Vintierre Privacy Policy

Last updated: 31.5.26

1. Introduction

At Vintierre Ltd (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, or interact with us through email, SMS, or other marketing channels.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

If you have any questions about this policy or how we use your data, please contact us using the details in Section 11.

2. Who We Are

Company name: Vintierre Ltd
Registered address: 218 Seamer Road, Scarborough
Email: enquiries@vintierre.co.uk
Website: https://www.vintierre.co.uk

For the purposes of UK data protection law, Vintierre Ltd is the data controller of your personal information.

3. What Personal Data We Collect

We may collect and process the following categories of personal data:

a) Information You Provide Directly

  • Name
  • Email address
  • Mobile phone number
  • Billing and delivery address
  • Payment details (processed securely by third-party payment providers)
  • Account login information
  • Marketing preferences

b) Information Collected Automatically

  • IP address
  • Device type, browser type, and operating system
  • Pages visited and interactions on our website
  • Cookies and similar tracking technologies

c) Information From Transactions

  • Products purchased
  • Order history
  • Customer support communications

4. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To process and fulfil orders
  • To provide customer support
  • To manage your account
  • To send transactional communications (e.g. order confirmations, delivery updates)
  • To send marketing communications where you have consented
  • To improve our website, products, and services
  • To comply with legal and regulatory obligations

5. Lawful Bases for Processing

Under UK GDPR, we must have a lawful basis to process your personal data. Depending on the context, we rely on one or more of the following:

  • Contract – where processing is necessary to fulfil an order or provide a service
  • Consent – where you have explicitly opted in (e.g. SMS or email marketing)
  • Legitimate interests – to improve our business and services (balanced against your rights)
  • Legal obligation – where required by law

6. Marketing Communications

Email Marketing

We will only send you marketing emails if you have:

  • Actively opted in, or
  • Purchased from us previously and have not opted out (where permitted by law)

You can unsubscribe at any time by clicking the link in our emails.

SMS / Mobile Marketing

We may send you SMS messages only where you have explicitly consented to receive them.

What We Send

SMS messages may include:

  • Promotional offers and discounts
  • Product updates
  • Abandoned cart reminders
  • Transactional messages related to your orders

Consent for SMS marketing is separate from email or other forms of marketing.

Lawful Basis

We rely on consent as the lawful basis for SMS marketing under UK GDPR and PECR. Transactional SMS messages may be sent where necessary for the performance of a contract.

Opt-Out

You can withdraw your SMS consent at any time by:

  • Replying STOP to any SMS message, or
  • Contacting us using the details in Section 11

Once you opt out, you will no longer receive marketing SMS messages unless you opt in again.

Message Frequency & Charges

Message frequency varies. Standard message and data rates charged by your mobile network provider may apply.

7. Abandoned Cart Communications

If you have provided your contact details and consented to marketing, we may send reminder messages (including SMS or email) about items left in your shopping cart.

We determine cart abandonment using website technologies such as cookies, pixels, or similar tools. You can opt out of these messages at any time.

8. Data Sharing and Third Parties

We may share your personal data with trusted third parties, including:

  • Payment processors
  • Website hosting providers
  • Email and SMS service providers
  • Analytics and marketing platforms

These third parties process data only on our instructions and are subject to contractual confidentiality and data protection obligations.

SMS Data Protection

We do not sell, rent, or share your SMS opt-in data or consent status with unaffiliated third parties for their own marketing purposes. SMS consent data is used solely to provide messaging services you have opted into.

9. International Data Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations
  • Standard contractual clauses
  • Other lawful transfer mechanisms

10. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal, accounting, or regulatory requirements

When data is no longer required, it is securely deleted or anonymised.

11. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at:
Email: [Insert contact email]

12. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality
  • Analyse website performance
  • Personalise content and marketing

You can manage your cookie preferences through your browser settings or our cookie banner.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Vintierre Ltd
Email: enquiries@vintierre.co.uk
Website: https://www.vintierre.co.uk