Legal notice

Legal Policy

Last updated: 14th June 2026

This Legal Policy applies to the use of www.vintierre.co.uk (“the Website”) and any purchases made through it. By accessing or using our Website, you agree to the terms set out below.

1. Company Information

This Website is operated by Vintierre (“we”, “us”, “our”).

Business name: Vintierre
Website: www.vintierre.co.uk
Email: enquiries@vintierre.co.uk
Country of operation: United Kingdom

2. Dropshipping Business Model

Vintierre operates using a dropshipping fulfilment model. This means that:

  • Products sold on this Website are fulfilled and shipped directly from trusted third-party suppliers
  • We do not hold physical stock for all products
  • Delivery times may vary depending on supplier location and availability

Despite using third-party suppliers, Vintierre remains your point of contact and is responsible for customer service, statutory rights, and issue resolution in accordance with UK consumer law.

3. Use of This Website

You must be at least 18 years old or have permission from a legal guardian to use this Website.

You agree not to:

  • Use the Website for unlawful purposes
  • Attempt to gain unauthorised access
  • Interfere with the Website’s operation or security

We reserve the right to restrict or terminate access if misuse occurs.

4. Product Information

We take reasonable care to ensure product descriptions, images, specifications, and pricing are accurate.

However:

  • Product images are for illustrative purposes only
  • Colours, finishes, and dimensions may vary slightly
  • Specifications may be updated by suppliers without notice

We reserve the right to correct errors or withdraw products at any time.

5. Pricing & Payment

All prices are shown in GBP (£) and include VAT, unless stated otherwise.

Payment must be made in full at checkout using the payment methods available on the Website. Orders will not be processed until payment is received.

If a pricing error occurs, we reserve the right to cancel the order and issue a full refund.

6. Order Acceptance

An order confirmation email does not constitute acceptance of your order. A legally binding contract is formed only once your order has been dispatched by our supplier.

We reserve the right to cancel orders due to:

  • Supplier stock unavailability
  • Pricing or description errors
  • Suspected fraudulent or unauthorised transactions

7. Delivery & Fulfilment

Orders are fulfilled directly by our suppliers.

Please note:

  • Delivery times are estimates and may vary
  • Multiple items may arrive in separate shipments
  • Tracking information will be provided where available

Delays caused by suppliers, couriers, customs, or force majeure events are outside our direct control, though we will assist where possible.

8. Consumer Rights & Returns

Your statutory rights under UK law are not affected.

8.1 Right to Cancel (Change of Mind)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, unless the item is exempt.

You must notify us of cancellation before returning the item.

Return shipping costs may be your responsibility unless the item is faulty or incorrect.

8.2 Faulty or Incorrect Goods

Under the Consumer Rights Act 2015, goods must be:

  • As described
  • Of satisfactory quality
  • Fit for purpose

If your item is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund.

We may require photographic evidence and may liaise with our supplier to resolve the issue.

9. Refunds

Refunds will be processed once returned goods are received or fault confirmed.

Refunds are issued to the original payment method within 14 days, in accordance with UK law.

10. Warranties

Manufacturer warranties may apply to certain products and are provided by the supplier or manufacturer, not directly by Vintierre, unless stated otherwise.

Where applicable, we will assist you in contacting the manufacturer.

11. Limitation of Liability

To the fullest extent permitted by law, Vintierre shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits or business opportunities
  • Delays caused by suppliers, couriers, or events beyond our control

Nothing in this policy limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

12. Intellectual Property

All Website content, including text, images, logos, and design, is the intellectual property of Vintierre or its licensors.

Unauthorised use, reproduction, or distribution is prohibited.

13. Privacy & Data Protection

We process personal data in accordance with the UK GDPR and Data Protection Act 2018.

Details on how your data is collected, used, and protected can be found in our Privacy Policy.

14. Cookies

This Website uses cookies to improve functionality and user experience.

For more information, please refer to our Cookie Policy.

15. Governing Law & Jurisdiction

This Legal Policy is governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to This Policy

We reserve the right to update this Legal Policy at any time. Updates will be published on this page and take effect immediately.

Contact Us

For questions regarding this Legal Policy or your order, please contact:

📧 enquiries@vintierre.co.uk